Last Updated: April 26, 2022

This Privacy Policy shall govern and apply to anyone accessing or using the website https://wholehealthacu.com and any other website(s) in existence now or created in the future (hereinafter and collectively, the “Site”) owned and/or operated by Whole Health Integrative Care (“Company,” “we,” “us” or “our”).

Company respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

By using this Site, you consent to the collection and use of information by Company from the Site as indicated below.

INFORMATION COLLECTED.
Company will only collect personally identifiable information, such as name, name, address, telephone number, or e-mail address, that you voluntarily provide through our website or e-mail correspondence. Our host web server tracks and collects general information about the visits to our Site. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors’ domain names, and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our Site and better meet your needs.

Company also requests and collects personal information from users at various site locations and instances, including, but not limited to, when you make an appointment, communicate with us via social media, write a review, or post other user-generated content to this Site. These are currently the primary ways in which we gather information; however, we may also collect data through other channels in the future. The types of personal information we may collect from you (as addressed further below) can vary according to the method through which it was attained.

PERSONAL INFORMATION YOU PROVIDE TO US.
We receive and store any information you knowingly provide to us, such as:

• Full name
• Email address
• Phone number
• Information provided by you through your interactions with us in social media
• Location and geographic information that could be collected if you use our mobile site or app
• Other details that you may submit to us or that may be included in the information provided to us by third parties

The personal information as described above shall hereinafter be referred to as “Personal Information.”

HOW WE USE YOUR INFORMATION.
Company offers various services to our patients and also strives to meet the needs of our patients. We use your Personal Information for internal purposes such as analyzing your preferences and noting trends and statistics. To do this effectively, we need to collect certain Personal Information.

CONSENT OF COLLECTION.
All Personal Information we collect from you requires your consent. We may request your consent from time to time for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and patient relationship with you. Sensitive information is subject to greater restrictions and governed by law.

By communicating with Company, including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.

INFORMATION SHARING.
Company does not share the Personal Information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third-party insurance billing company and a third-party appointment scheduling platform, and we may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your Personal Information in order to help facilitate our services.

Although Company uses industry-standard BEST practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party. In the event there is a breach of security, or we are made aware that your Personal Information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.

LEGAL DISCLOSURE.
Because Company considers the individual information we maintain to be confidential, our policy is to disclose no Personal Information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Company, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Company’s assets, or dissolution or bankruptcy, your Personal Information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

YOUR CHOICES.
You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information that we hold about you is inaccurate or out of date, then we will promptly correct it upon receipt of the changes from you.

CALIFORNIA PRIVACY RIGHTS.
This section describes certain rights available to you if you are a California resident (the “California Notice”) and is effective as of January 1, 2020. When we refer to personal information in this California Notice, we mean any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual that interacts with us, through use of our Sites or otherwise.

CCPA: Beginning January 1, 2020, the California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with certain rights and choices regarding the use and disclosure of your Personal Information, as described below:

Access: You have the right to request, twice in a 12-month period, that we disclose to you the Personal Information we have collected, used, disclosed, and sold about you during the past 12 months.

Deletion: You have the right to request that we delete certain Personal Information we have collected from you, subject to certain exceptions provided under CCPA, such as where the information is necessary for us to complete your transaction or perform a contract between you and us.

Opt-Out of Sale: You have the right to opt-out of the ‘sale’ of your personal information.

For more details about the personal information we may have collected about you over the last 12 months, including categories of sources of Personal Information, please see the “INFORMATION COLLECTED” section above. We collect and use your personal information for the reasons described in the “How We Use Your Information” section above. We also may use your Personal Information for the following business purposes specified in the CCPA:

• performing services;
• auditing related to a current interaction with you and concurrent transactions;
• certain short-term, transient uses;
• detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, or prosecuting those responsible for that activity;
• debugging to identify and repair errors that impair existing intended functionality;
  undertaking internal research for technological development and demonstration; and
  undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured for, or controlled by us.

We share Personal Information with the categories of third parties described in “How We Use Your Information” above. We may have disclosed to third parties the following categories of personal information for a business purpose. Please see the “Information We Collect” section above for more detailed descriptions of these categories.

• Identifiers
• Characteristics of protected classifications
• Commercial information
• Biometric information
• Online activity
• Geolocation data
• Sensory information
• Professional or employment information
• Inferences

Additional categories of personal information described in Section 1798.80(e) of the California Civil Code, such as signature, physical characteristics, payment card information and state ID card numbers

Company does not sell your Personal Information for monetary compensation. We may allow certain third parties such as advertising partners to collect your personal information via automated technologies like “cookies” and “web beacons” on our Sites, or share your personal information with certain affiliated companies or promotional partners, in exchange for non-monetary consideration such as an enhanced ability to serve you content and advertisements that may be of interest to you. These disclosures may be considered a “sale” under California law. You have the right to opt-out of this disclosure of your Personal Information, as detailed in this California Notice.

During the twelve (12) month period prior to the effective date of this California Notice, we may have “sold” the following categories of personal information.

• Identifiers
• Characteristics of protected classifications
• Commercial information
• Online activity
• Sensory information
• Inferences

How to Submit a CCPA Request: To submit an access or deletion request, or to opt-out of the sale of your Personal Information, please email info@wholehealthintegrativecare.com with your request.

California Right to Non-Discrimination: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us.

Verifying Requests: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your Personal Information or complying with your request. In order to verify your identity when you request access to or deletion of your Personal Information, we may require you to provide certain information we are likely to already have on file about you based on the type of relationship you have with us.

In addition, if you exercise your right to request specific pieces of your Personal Information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.

Financial Incentives Disclosure: Company may provide certain special offers and benefits, such as a discount offer, as an incentive for individuals who sign up to receive marketing communications from us. In exchange for these incentives, you agree to provide certain Personal Information for use by Company for the reasons described in this Privacy Policy. The value of this personal information varies based on the special offer provided at the time you sign up, the amount purchased by you when using that special offer, and value of future special offers you receive from us and uses to make purchases. For example, the value of a 15% discount on a purchase from Company will differ depending on how much you purchase. The incentives we offer to you are reasonably related to the value provided to us by your Personal Information. If we offer a financial incentive, you may opt-in to it by following the prompt to enter your email address to receive a discount. You have the right to withdraw from financial incentives at any time by opting out of our marketing emails. See the “Your Choices“ section above to learn how you can opt out of these communications.

Shine the Light Requests: You also have a right to request that we provide you with (a) a list of certain categories of Personal Information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties. You may make one request per calendar year, and the information may be provided in a standardized format that is not specific to you individually. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at info@wholehealthintegrativecare.com with the subject line: California Privacy Rights. Please allow up to thirty (30) days for a response.

Erasure Requests: If you are a California resident under the age of 18 and have an account with us, you may request and obtain removal of content or information you have publicly posted on the Sites. To make this request, please email us at info@wholehealthintegrativecare.com and include a detailed description of the specific content or information you would like to remove. Please note that this removal does not ensure complete or comprehensive removal of the content or information posted on the Sites by you as there may be circumstances in which the law does not require or allow removal.

LINKS TO THIRD-PARTY SITES.
Our Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your Personal Information.

HOW WE PROTECT YOUR PERSONAL INFORMATION.
We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the Personal Information we hold from misuse, loss, unauthorized access, modification or disclosure.

RETENTION OF YOUR PERSONAL INFORMATION.
Depending on the services you have requested or received, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns. We may hold Personal Information for the following purposes:

• Internal accounting and administration;
• To supply you with information about your services;
• To respond to inquiries;
• Enhancing patient services;
• To provide information about us, services, and special offers; and
• To analyze our website usage.

Occasionally we require organizations outside Company to provide a service for purposes, which are necessary for us to conduct our business, functions, and activities. We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy.

USER CONTENT.
Any Personal Information or image content that you voluntarily disclose online in a manner that other users can view (including, but not limited to: feedback, comments, posts on social media pages, etc.) becomes publicly available and can be read, collected, and used by other members of this Site to send you unsolicited messages. Your name, email, or other information may also be displayed when you post comments or upload images throughout the Site. Company is not responsible for the Personal Information users select to disclose in these forums.

INTENDED USE BY ADULTS.
Our Site is intended for users who are thirteen years of age and older. If you are under the age of thirteen, you are not permitted to submit any personal information to our Site. Our Site is not directed at children under thirteen and does not knowingly collect any personal information from children under thirteen. We will promptly delete any personal information from a person under the age of thirteen should we discover that we have collected such information from a person under the age of thirteen without verification of parental consent.

UPDATES TO OUR PRIVACY POLICY.
We may periodically update this Privacy Policy, at our discretion, to reflect changes in our privacy practices, the Service, and applicable law. We will post any changes to the Privacy Policy on this page, and the revised version will be effective when it is posted. We will update the “Last Updated” date at the top of this Privacy Policy and may provide you with additional notice of significant changes to this Privacy Policy. We encourage you to review this Privacy Policy whenever you use or access the Service or otherwise interact with us to stay informed about and happy with our information practices.

HOW TO CONTACT US.
If you have questions regarding our Privacy Policy, please contact us at info@wholehealthintegrativecare.com. Your feedback is always welcome and appreciated.

COOKIES POLICY.
By using the Site, you are consenting to the use of the technologies described in this Cookie Policy to collect both personally identifiable information and non-personal data and to the storage of information on your device or web browser as described below.

A cookie is a piece of information that is placed on your web browser or hard drive when you access and/or use the Site. Cookies store text and can later be read back by the Site or third parties. We use cookies to recognize your browser and you as a unique visitor to the Site through an anonymous unique identifier. Cookies can remember what information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related web pages. This makes it easier for you to move from one webpage to another and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue on your browser until they are affirmatively deleted). You can manage cookies through your web browser’s option settings and through those settings you may be able (a) to receive notifications when you are receiving new cookies; (b) to disable cookies; or (c) to delete cookies. Please refer to your web browser’s help section for information on how to do this.